Dear Deborah, I was about to walk into the break room, when I heard some vet techs inside complaining about me. They called me “Dr. Know-It-All” and not in a nice way. I was very surprised. I thought they respected…
Just like Superman, leaders can have their superpowers dramatically weakened by their kryptonite. This includes leaders in the veterinary profession. As you’re likely aware, leaders’ “superpowers” can be things like staying calm in crises or instilling confidence in team members.…
Mark* shared with me that he’s been the practice manager at the same animal hospital for almost 11 years. But he still experiences Impostor Syndrome. At least a few times a week, he has thoughts like: Am I really qualified…
Dear Deborah, I’m a veterinary receptionist, and at least a few times a month, a client accuses me of not caring about pets and “just being in it for the money.” This really irks me, particularly when it seems they’re…
If you work in a vet clinic, you probably know that pets are incredibly sensitive to their owner’s anxiety and stress levels. Dogs and cats can be strongly influenced by a pet parent’s emotions, body language or smell. Scientists sometimes…
